Communication - NEW: Gentle on people. Tough on the matter
January 2, 2025
in cooperation with the FH OÖ
Negotiating is part of our everyday professional and private lives, even if we don't even perceive some conversations as negotiations - such as coordinating working hours/holidays, working together in a project group, finding a joint solution to a problem when the parties involved have different views/interests/needs.
- Negotiation types and strategies
- Differentiation of interests, needs and positions
- Steps of integrative negotiation (win-win negotiations)
- Negotiation preparation (negotiating power, best alternative technique)
- Trust and mistrust in negotiations
- Dealing with difficult negotiation situations/partners (dealing with dirty tricks, boiling emotions, social dilemmas, negotiation judo, saying no, conflict escalation)