in cooperation with the FH OÖ
Mastering challenging conversations with confidence
In addition to a high level of professional expertise and experience in one's own field of activity, everyday working life also requires a high level of social skills. Whether it's finding the right words in tricky situations or interacting professionally with a wide variety of (sometimes more, sometimes less difficult) counterparts to ensure smooth collaboration and work progress.
In this seminar, we will use a balanced mix of input and practice to look at how - often with small changes - it is possible to deal with personal attacks, the threat of escalation, breaking off a conversation or other resistance. It is taken into account that different situations and counterparts are "difficult" for everyone.
- Seminar venue: FH Headquarters Wels, Roseggerstraße 15, 4600 Wels
- Lecturer: Dipl.-Psych. Dr. Jeannette Hemmecke
Supervisor, mediator, organizational consultant - Date: June 03, 2025
- Time: 09:00-17:00
Contents:
- Professional communication with difficult counterparts
- Constructively addressing and redirecting difficult situations
- Effects of and strategies for dealing with emotions
- Practical conversation tricks from tough negotiations (e.g. with hostage-takers) such as no-oriented questions and targeted, open questions
- Reflection and practical training on options for action in specific mini-conflict situations
Methodology:
Theory inputs / practical examples / case studies from participants / practical exercises / guided exchange among participants
Participation fee:
€ 410,- for DiMi participants
incl. refreshments during breaks and lunch
Billing:
Billing takes place exclusively via your respective DIGITAL MILE company (participation fee plus VAT).
Cancellation conditions:
If you are a registered participant and are unable to attend the seminar, please cancel your registration in good time. If you cancel 4 weeks before the start of the seminar, we will charge 100 % of the participation fee as well as any cancellation costs for external seminar hotels. This cancellation policy does not apply if a replacement person attending the seminar is registered at least 1 week before the start of the seminar.
Organizer: FH Upper Austria
Interested?
Attention: limited places - registration possible until April 28, 2025 at the latest
To register, please contact the HR department in your DIGITAL MILE company.
If you have any questions, please contact us at office@digital-mile.at